REFUNDS/RETURNS
If, for any reason, you are not entirely satisfied with your purchase, you may return it to us within 7 (seven) days from the date of delivery, with the following conditions:

All returns must be accompanied by the original sales receipt, packaging and all certificates. Returns will be accepted subject to the item(s) being in its original, unused, saleable condition. Please ensure when returning the parcel that the products are properly protected. We will not accept items that have been damaged by the return shipping company/courier as a result of improper packaging.

Any cost incurred in returning the item(s), e.g. shipping charges, are for your expense. In the case where shipping was offered free during purchase, the shipping costs incurred by Virgin Lace will be deducted from the authorized refund.

We recommend using trusted couriers with insurance cover, as we will not be liable for any items lost in transit.

For all international returns, all jewellery must be returned via DHL couriers, at the expense of the customer. We will not accept responsibility for the non-arrival of returned items that were sent by any means other than those stated above.

Returns are valid on stock items only. Refunds cannot be given for bespoke orders, discounted or altered merchandise; i.e. items with special finger sizing or items that have been resized, or where the item cannot be worn or used again.

Refunds on online credit card purchases will be affected within 30 (thirty) days from Virgin Lace receiving the returned item.

Damage resulting from heavy wear is not guaranteed and refunds on such items will not be considered. This is usually indicated by dents or scratches.

We shall have no obligation to accept any return that we receive after the expiration of the applicable return period: 7 (seven) days after receipt of your parcel. Please see our full terms and conditions for more information.

All warranties shall be null and void should any other jeweller repair or modify an item purchased.

EXCHANGES
Exchanges can be made up to 7 (seven) days after receipt of your parcel. We shall have no obligation to accept for exchange any item that we receive after the 7 (seven) day expiration of the applicable exchange period.

When exchanging a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage/ courier costs and delivery times will apply. Exchanges are made with the following conditions:

All exchanges must be accompanied by the original sales receipt, packaging and all certificates. Returns will be accepted subject to the item(s) being in its original, unused, saleable condition. Please ensure when returning the parcel that the products are properly protected. We will not accept items that have been damaged by the return shipping company/courier as a result of improper packaging.

You are responsible for shipping/courier costs of returning an item for exchange. We recommend using trusted couriers with insurance cover, as we are not liable for non-arrival of items.

For all international exchanges , all jewellery must be returned via DHL couriers, at the expense of the customer.

Exchanges are valid on stock items only. Bespoke orders, discounted or altered merchandise; i.e. items with special finger sizing or items that have been resized, or where the item cannot be worn or used again, cannot be exchanged.

All warranties shall be null and void should any other jewellery repair or modify an item purchased.

REPAIRS
Up to 3 months after purchase, should there be latent defect, the items will need to be couriered at the customer’s expense for examination. On inspection by our Virgin Lace jeweller, we will either repair or replace the commissioned item and courier it back to you. Repair or replacement time could take up to 30 days depending on the defect.

We are not responsible for the loss of any stone and we will not be held responsible for the replacement of any stone. We strongly recommend that you insure your commissioned piece. We suggest that you have any claws or fine settings checked once a year. We will charge for any repairs after the three month period.

PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer will display the colour accurately.

We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.